Data Sources:
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Internal data: feedbacks from questionnaires (survey/customer feedback management services)
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External data: feedbacks from social media (Google, Facebook, etc…), reviews, …
Goal:
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Identification of pain and gain points from comments given in natural language
Approach:
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Natural language processing: language models based on Deep Learning
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Machine Learning: supervised and unsupervised learning models
Results
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Daily Insights about pain and gain points